Jodi and Steve's Dell Fail Story

I never had any intention of being a consumer advocate for those who have had problems with Dell computers. But this story, sent to me by a young lady I have never met, was too compelling to leave alone.

After I posted on my blog about my bad experience with Dell, people started coming out of the woodwork. "The same thing happened to me!" many of them say. This story is about a young couple named Jody and Steve, who live in Indiana.

Here is the text of Jody's email:

Hi Claire:

I just read your blog and I am having the exact same issues. I've had 5 replaced hard drives in less than 2 years. The most recent on in September. Which was the worst timing ever. My husband died September 1, 2009. My computer crashed September 24, the day before our 1st child was born, erasing every photo I have taken of my husband in the last 2 years. I lost everything.

I call Dell. 9 hours over 3 days and I FINALLY get some help. They dispatch someone to my house. They give me refurbished equipment AGAIN!! Now 6 months later same issue. Do you have the email address for Brad Laurich Community Liaison Dell? I truly need some help. I can not afford to buy a computer. I should NOT have too. I paid a lot money for this thing, bought the warranty and it suppose to work! Thank you for your blog! I hope you win your case! I've listed the link for my husbands obituary and a picture of us just so you know I'm not blowing smoke.

Jodi

Does Dell really have to get out its rule book to know that this lady is truly deserving of a new machine? Or to have new hard drive sent to see if any pictures could be recovered?

In my situation, it's been "One Week Since Dell's Talked to Me" and I'm still waiting. I did discover that Dell is doing a terrific job letting customers vent on its Facebook "Fan" page, but that there are no fans to discover once you get there, just a bunch of very mad people.

Dell, I'm waiting for your help and a fair resolution to my problem.

Comments

[Sherry Kerr]

My heart goes out to Jodi. I hope she finds someone who can retrieve the photo files from her dead hard drive. On two occasions, my genius local computer guy has been able to restore my files from hard drives that crashed. Good luck to you both!

[Jenni]

What a sad story. I can't even imagine losing all of my pictures! She should be at the top of Dell's list for getting a new computer. Heck, if I had the money, I'd even go buy her one. i hope she gets her issues resolved to her satisfaction. She sure deserves some answers!